E-Shop Operations Manager
The Shop Operations Manager (SOM) is responsible for overseeing daily operations across multiple e-commerce platforms (Shopee, Lazada, TikTok Shop, Shopify, etc.) and business models (B2C, B2B, D2C). This role ensures seamless execution of catalogue management, promotion enrollment, order processing, and customer service coordination while maintaining compliance with platform policies.
As a key leader, you will drive team performance to meet execution excellence standards, ensure timely delivery of assignments, and foster continuous process improvements to strengthen operational efficiency.
Why Join Us?
At Great Deals E-Commerce Corporation, we take pride in being one of the country’s leading e-commerce enablers. We offer a dynamic work environment where you can grow professionally, develop leadership capabilities, and make a real impact on the future of online retail. You’ll be part of a forward-thinking team that embraces innovation, collaboration, and performance excellence.
Key Responsibilities:
E-Commerce Shop Operations Oversight
Manage and optimize store setup, listings, navigation, and promotional activities across platforms.
Ensure campaign readiness including product listing, virtual bundles, stock syncing, and promo enrollments.
Conduct compliance audits for shop and product listings, ensuring alignment with regulatory and platform requirements.
Facilitate smooth onboarding of new accounts and transition of offboarded shops.
Monitor and troubleshoot issues related to listings, promotions, or platform penalties.
Process Management & Continuous Improvement
- Develop, maintain, and update SOPs to align with evolving platform tools and system enhancements.
- Identify operational gaps and propose automation tools or process improvements.
- Ensure shop operations schedules align with warehouse and platform operations.
- Deliver regular KPI reviews and monitor metrics to achieve Three Star/Premium Enabler status for assigned platforms.
- Manage cross-functional projects, coordinating with stakeholders to ensure on-time delivery.
- Foster community practices within GDEC, driving team growth and performance excellence.
- Coach and mentor team members to meet performance goals and adapt to evolving e-commerce tools and practices.
- Ensure alignment of shop operations with organizational vision, mission, and values.
- Perform additional tasks that may be assigned to support overall business operations.
Qualifications:
- Bachelor’s degree in Business, Marketing, Operations Management, or related field.
- Strong knowledge of e-commerce operations, metrics, activations, and tools.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Understanding of key business drivers, financial systems, and compliance requirements.
- Strong written and verbal communication skills.
- Highly adaptable to changing priorities in a fast-paced environment.
- Strong organizational skills with keen attention to detail.
- Ability to manage multiple priorities and deadlines effectively.
- Proven problem-solving and solution-oriented mindset.
- Experience in handling high-pressure situations with composure.
- Knowledge of systems and tools related to e-commerce operations.
DATA PRIVACY CONSENT FORM
By signing this Form, you as the data subject hereby authorize Great Deals E-Commerce Corporation (“GDEC”), its agents, representatives, and officers, to collect, process, use, update, or disclose your personal information, and hereby ratify such previous actions of GDEC, in accordance with its Data Privacy Statement, the Data Privacy Act, and other relevant Data Privacy laws, including the rules, regulations, advisories, and memoranda issued by the National Privacy Commission. This is to establish, confirm, review, or update my records, manage the information provided therein, conduct customer risk, capacity, and suitability assessments, and other legitimate business purposes, and comply with its reporting obligations under applicable laws, rules, and regulations.
You as the data subject likewise authorize Great Deals E-Commerce Corporation to collect, process, disclose, or verify your personal data so processed from any person or entity that GDEC may deem necessary, including, but not limited to, government authorities/offices.
You as the data subject agree to hold GDEC free and harmless from any liability arising from the use of any such information. The consent provided herein shall remain valid until revoked, in accordance with the provisions hereunder.
You as the data subject confirm that you are aware that under the Data Privacy Act, you have the following rights:
(a) the right to withdraw the consent hereby given or to object to the processing of your personal data provided there is no other legal ground or overriding legitimate interest for the processing thereof; (b) the right to reasonable access; (c) the right to rectification; and(d) the right to erasure or blocking of your personal data subject, however, to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its implementing Rules and Regulations, and subject further to the right of GDEC to terminate any agreement/service/product availed by the signatory by GDEC, by virtue of which the personal information contemplated hereunder has been provided by you as the data subject, due to the withdrawal of your consent or request for the removal of his/her personal information.
Consequently, your signature herein confirms that you have read and fully understood the provisions and consequences of the contents of this instrument, and have been intelligently informed about the processing of your personal data for the given purposes as well as your rights and responsibilities in regard thereto.
In view of the foregoing, you as the data subject hereby voluntarily and freely signify your specific, informed indication of will and consent to the collection and processing of your personal data. On the contrary, should you decide to withdraw your consent for the processing of your personal data during the recruitment process (or any other business purposes; can be changed in accordance with the needs of GDEC), GDEC can validly refuse to proceed with your on-the-job training application and you will no longer be considered for the same by GDEC (or any other business purposes; can be changed in accordance with the needs of GDEC).