Collection Associate

About Us: Great Deals E-Commerce Corporation is a leading player in the e-commerce industry, dedicated to providing exceptional service and innovative solutions to our clients. We are committed to fostering a dynamic and inclusive work environment where every team member can thrive and grow.

Job Summary: We are seeking a diligent and customer-focused Collection Associate to join our Finance Department. The ideal candidate will be responsible for tracking down money owed to clients, analyzing accounts, making collection calls, applying payments, and resolving payment discrepancies. This role is crucial in maintaining the financial health of our company and ensuring excellent customer service.

Key Responsibilities:

• Customer Focus:

  • Perform outgoing/incoming calls and emails to resolve billing or invoice issues on past due and delinquent accounts.
  • Provide customer service regarding collection issues, process and review account adjustments, and resolve payment discrepancies.
  • Build good rapport with customers and provide excellent customer service.
  • Execute collection initiatives and monitor commitment payment schedules.
  • May perform fieldwork to follow-up and collect past due accounts.
  • Communicate clearly and concisely with internal and external stakeholders.

• Account Maintenance:

  • Ensure customer accounts are updated accurately and timely in the SAP system.
  • Apply deposits, cash/check payments, electronic payments, and other applicable payment methods.
  • Provide timely and effective collection efforts to obtain payments on or before the due date.
  • Monitor maturing accounts and prepare and send dunning letters to customers with overdue accounts.
  • Update billing reports for various internal teams and communicate changes.
  • Maintain a file of collection-related documents for ease of access.

• Other Tasks:

  • Perform additional tasks as assigned from time to time.

Qualifications:

• Educational Requirement:

  • Bachelor’s degree in Accountancy or any business-related course.

• Work Experience:

  • At least 1 year of experience in general accounting.

• Knowledge Competencies:

  • Clear understanding of the company’s vision and mission.
  • Thorough understanding of company rules and regulations.
  • Ability to work independently with minimal supervision.
  • Exceptional Microsoft Office skills, including pivot tables, VLOOKUPs, formula building, and data sorting.
  • Inclined towards customer service and resolving queries and disputes.

• Skills Competencies:

  • Strong written and verbal communication skills.
  • Ability to maintain proper information flow within the organization and with clients.
  • Willingness to learn and embrace constructive criticism.

Why Join Us?

DATA PRIVACY CONSENT FORM

By signing this Form, you as the data subject hereby authorize Great Deals E-Commerce Corporation (“GDEC”), its agents, representatives, and officers, to collect, process, use, update, or disclose your personal information, and hereby ratify such previous actions of GDEC, in accordance with its Data Privacy Statement, the Data Privacy Act, and other relevant Data Privacy laws, including the rules, regulations, advisories, and memoranda issued by the National Privacy Commission. This is to establish, confirm, review, or update my records, manage the information provided therein, conduct customer risk, capacity, and suitability assessments, and other legitimate business purposes, and comply with its reporting obligations under applicable laws, rules, and regulations.

You as the data subject likewise authorize Great Deals E-Commerce Corporation to collect, process, disclose, or verify your personal data so processed from any person or entity that GDEC may deem necessary, including, but not limited to, government authorities/offices.

You as the data subject agree to hold GDEC free and harmless from any liability arising from the use of any such information. The consent provided herein shall remain valid until revoked, in accordance with the provisions hereunder.

You as the data subject confirm that you are aware that under the Data Privacy Act, you have the following rights:

(a) the right to withdraw the consent hereby given or to object to the processing of your personal data provided there is no other legal ground or overriding legitimate interest for the processing thereof; (b) the right to reasonable access; (c) the right to rectification; and(d) the right to erasure or blocking of your personal data subject, however, to the conditions for the legitimate exercise of the said rights under the Data Privacy Act and its implementing Rules and Regulations, and subject further to the right of GDEC to terminate any agreement/service/product availed by the signatory by GDEC, by virtue of which the personal information contemplated hereunder has been provided by you as the data subject, due to the withdrawal of your consent or request for the removal of his/her personal information.

Consequently, your signature herein confirms that you have read and fully understood the provisions and consequences of the contents of this instrument, and have been intelligently informed about the processing of your personal data for the given purposes as well as your rights and responsibilities in regard thereto.

In view of the foregoing, you as the data subject hereby voluntarily and freely signify your specific, informed indication of will and consent to the collection and processing of your personal data. On the contrary, should you decide to withdraw your consent for the processing of your personal data during the recruitment process (or any other business purposes; can be changed in accordance with the needs of GDEC), GDEC can validly refuse to proceed with your on-the-job training application and you will no longer be considered for the same by GDEC (or any other business purposes; can be changed in accordance with the needs of GDEC).